Family Works Central

Making Aotearoa New Zealand
the best place to raise children
in flourishing families

Referrals to Family Works

Referrals to Family Works can be made by individuals and social service, health and education agencies/organisations.

Agencies/organisations making referrals are encouraged to complete the Family Works referral form and return by scanning and emailing to familyworks@psc.org.nz , faxing to 04 472 5396, or by posting to Family Works PO Box 12706, Thorndon, Wellington 6144. Please do not post urgent referrals.

To contact your local Family Works Centre to discuss a referral in confidence call 0800 FAM WORKS (that’s 0800 326 967).

Download the Family Works Central referral form.

Family Works is a family focused social service agency.

The safeguarding of children and the protection of vulnerable adults is paramount in all Family Works does. Family Works focuses on families and whānau because we know that children and young people flourish when their family and communities are safe, strong and connected.

Family Works provides family solutions.

At Family Works Central we provide packages of wrap-around support known as Family Solutions. This ensures, by providing a seamless service at the right level, outcomes for families are improved regardless of their problems, and individuals become more resilient and better equipped for the future.

Where possible, we work with families for up to 6 months by helping them identify solutions to their problems using the strengths and resources they already have. In the early stages contact with the family is usually on an intensive basis, reducing over time as they become more confident at addressing their problems.

Services are solution focused and evidence-based.

We take a flexible approach to working with at-risk individuals and families. Our interventions are tailored and targeted to ensure we’re working in a way that is right for the family and their specific circumstances.

Our services include social work, counselling, advocacy, child and family therapy, parenting advice, education and group support programmes, mentoring, restorative justice, dispute resolution and mediation.

Locally responsive and nationally supported.

Family Works is part of the not-for-profit organisation Presbyterian Support Central. Our federation structure sees seven regional organisations come together to provide nationwide support, collective efficiencies and a shared vision for the future.

Family Works has centres in more than 40 towns and cities nationwide and also provides home and community-based services.

But it’s Family Works’ on the ground presence in local communities that makes us different – and truly responsive to local needs. For Family Works Central that means we’re committed to supporting families across the lower North Island. We have centred in Wellington, Porirua, Hutt Valley, Wainuiomata, Wairarapa, Manawatu, Whanganui, Stratford, Hawera, New Plymouth and Waitara.

Family Works is both a lead agency and valued partner.

Family Works recognises that in order to achieve the best results we must partner with families, other agencies and referrers, schools, government and communities.

Our strong commitment to partnership means we’re able to coordinate services and ensure families have their needs met in the best way possible. Our partners include:

  • Ministry of Social Development, including Child, Youth and Family, Community Investment and Work and Income
  • Ministry of Justice
  • Department of Corrections
  • Ministry of Education
  • Children’s Teams
  • Schools
  • Iwi
  • Community Law
  • Regional health networks
  • Other NGO social service agencies

Family Works is known for delivering great outcomes.

Our approach ensures great outcomes. This includes improved safety, better relationships, increased parenting skills, improved wellbeing and resilience and stronger and more connected families and communities.

Accessing Family Works Central

Download the Family Works Central referral form.

Please return this form to Family Works by scanning and emailing to familyworks@psc.org.nz , faxing to 04 472 5396, or by posting to Family Works PO Box 12706, Thorndon, Wellington 6144. Please do not post urgent referrals.

To contact your local Family Works Centre to discuss a referral in confidence call 0800 FAM WORKS (that’s 0800 326 967).