covid update

COVID-19 Coronavirus response


Kia kaha New Zealand. We’re in this together.

PSC and it’s Enliven and Family Works services continue to work hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand.

Since becoming aware of COVID-19 in January we have been taking precautions to plan, prepare and protect residents and clients.

As essential services PSC, Enliven and Family Works remained operational throughout the Covid-19 pandemic.

We thank all of our residents, families, staff, suppliers and other stakeholders for their support during these unprecedented times. We’re in this together.

Enliven operations in alert level 2

Throughout this pandemic we have been closely following the Ministry of Health guidelines in order to keep residents and staff safe. While for most of New Zealand level 2 is much less restrictive, the risk for over 70s remains high.

  • Enliven rest home residents are now able to have up to three visitors per week, by appointment. There are strict conditions of entry and a limited number of people will be able to visit at any one time. Physical distancing of 2 metres must be maintained at all times.
  • Enliven will continue to accept new admissions and respite under strict conditions.
  • Enliven’s retirement villages remain operational as they have at the higher alert levels. Retirement village residents can now have visitors. Visitors must sign a declaration stating they are well and must not use the village’s common areas.
  • Enliven’s tai chi classes remain closed.
  • Enliven’s Kapiti and Woburn Home’s day programmes are re-opening but there will be a restriction on the number of people attending (10 or less). At this stage other day programmes remain closed.

Visit the Enliven Central website for more information about Enliven’s operations in alert level 2.

Family Works operations in alert level 2

Family Works is open and available to help during Covid-19 alert level 2, just as we have been at the higher alert levels. However, please be aware there are some changes to the way we are operating.

  • Family Works sites will be closed to the general public with clients coming in by appointment only.
  • If you have an appointment at a Family Works centre you will be asked to wait in your car or outside. A staff member will call or text you when it’s time to come in.
  • Staff will maintain appropriate physical distancing with clients.
  • Counselling rooms and meeting rooms will be wiped down after each client visit.
  • There will be no home visits under Level 2.

We understand that these continue to be difficult and challenging times for many. If you’re struggling to cope with what’s happening our counselling and social services are available. Please contact us – many of our services are subsidised or even free.

Visit the Family Works Central website for more information about Family Works operations in alert level 2.

 

PSC’s Central Office

Central Office (Thorndon, Wellington) will reopen on Monday 18 May and staff will start returning to the office in a staggered way (not all staff will be in the office at once). You can expect Central Office staff to do a mixture of working from home and working from the office for the foreseeable future.

Contractors, suppliers and other visitors to Central Office must have an appointment. Appropriate physical distancing will be maintained while on site.

All Central Office visitors and staff must sign a Covid-19 declaration when entering the site. All Central Office visitors and staff must use the sign in register.

Additional hygiene and cleaning practices have been employed.

We will continue to update this website as the situation develops. We recommend the official NZ COVID-19 website, www.covid19.govt.nz as the place to find useful information about COVID-19 coronavirus.

 

Level 3 FAQs

FAQs | Covid-19 Response: level 3

ENLIVEN HOMES

Are Enliven homes and villages in lock down?
As of midnight Wednesday 25 March 2020 our homes and villages went into lock down, as per guidance from the Government. We can not take visitors, unless there are extenuating circumstances such as when a person is dying. The restrictions introduced for level 4 remain in place during alert level 3.

Can we visit our family member in an Enliven home under Level 3?
We understand it’s difficult, but as per the Ministry of Health’s guidelines our Enliven homes and villages remain closed to visitors. Please contact the manager of the home your loved one lives at if you wish to contact them via phone or over video chat.

What checks and routines are in place to make sure staff don’t bring Covid-19 into the rest homes?
Staff are acutely aware of the risks and are doing all they can to keep residents safe. Staff remain within their bubble when they’re not at work and have been asked to keep their bubbles as small as possible. If they think they have any symptoms, they stay home and contact their GP or Healthline. A test is carried out if necessary. They remain at home until the test results have returned and they are symptom-free for 48 hours.

With people moving around more under Level 3, what extra precautions are you taking to keep our family members safe?
Our homes are operating very much the same as they were under Level 4. Our staff have been encouraged to keep their bubble size the same under Level 3 if they can.

Are staff temperature checked before they come into work?
No, staff are aware of the symptoms and communicate any concerns immediately to their team leader to action.

Do you have enough PPE if there is an outbreak at one of your homes?
Each home has enough PPE in case of an outbreak. There are back-up stocks that can be accessed if needed.

Are we still accepting new residents?
We are accepting referrals from hospitals to free up acute services for those in need. New residents will have to meet the same criteria as anyone else coming into the home and will be required to isolate within the home for 14 days after moving in.

Are new residents being tested for Covid-19 before being allowed to move in?
We are asking the relevant DHBs to test anyone who comes to us from a hospital. They must test negative before we will admit them. When they arrive to the home they will be required to isolate for 14 days.

Can I visit my loved one who is dying?
Probably – in extenuating circumstances we may be able to allow close family in. There will be some restrictions and we will allow one person to visit at a time for a specified period. Please speak to the manager or clinical nurse manager to arrange this. If your loved one’s health changes during this period we will contact you.

Will hairdressing, church services and classes within the homes continue?
These services have been suspended until further notice. Some homes are able to offer virtual services and classes.

Under level 3 can you do van outings with physical distancing?
No, we are all doing our best to keep residents safe therefore movements must be restricted.

Can I drop off a care parcel for my loved one?
Unfortunately not, as we run the risk of inadvertently spreading the virus. We’re also doing our bit to encourage people to stay home as much as possible. Instead we suggest you call the home to speak with your loved one. We can also arrange for you to video call them. If there is something special you would like to get for your loved one please contact us and we
will do our best to order it for you.

Can I visit the home and wave at my loved one through a window?
The expectation from Government is that while Alert Level 3 restrictions are in place, everyone stays home as much as possible. We urge you to do so. You should call your loved one instead. We also have tablets so you may be able to video
call using an app like Zoom, Hangouts or Skype. Please call the home to arrange this.

 

ELIVEN RETIREMENT VILLAGES

Can we visit our family member in an Enliven retirement village under Level 3?
As per the Ministry of Health’s guidelines our Enliven homes and villages remain closed to visitors. Please contact the manager of the home your loved one lives at if you wish to contact them via phone or over video chat. If you have already been dropping groceries to your loved one in a retirement village, please continue to do so, while maintaining a physical
distance of at least 2 metres.

I’m an Enliven retirement village resident, can I expand my bubble?
We would encourage you to keep your bubble small in order to keep yourself safe. If you live alone you may be able to expand your bubble to include another village resident – we urge you to speak with the village coordinator or manager before expanding your bubble.

I’m an Enliven village resident, can I leave the village during level 3?
We encourage you to stay home during level 3. The Government continues to stress that people over 70 are most at risk. You should not go shopping and should continue as you were in level 4. The exception is to leave the village for essential medical appointments. If you do this please make sure you follow strict hygiene precautions, including washing and
changing your clothes when you get home.

I’m an Enliven village resident, can I have visitors in level 3?
The visiting restrictions put in place in level 4, remain the same in level 3. You should not have visitors, however a family member or friend is welcome to drop in essential supplies provided you keep a two metre distance and they don’t come into your villa or apartment.

I’m a village resident, if I need a tradesperson to fix something, can they enter my villa?
Approved tradespeople, maintenance staff and gardeners are allowed into the village but they must follow strict health and safety precautions. If you have any work that needs doing please call the village coordinator or manager.

My loved one is in a retirement villa, are they allowed out?
Villa residents should remain in their villas/apartments for their own wellbeing. As per the Government’s recommendations all people aged 70 or older should self-isolate. We suggest family members check in regularly via the phone.

Can I deliver shopping to my mum who is in an independent retirement apartment or villa?
If your mum relies on you for her groceries, please deliver them while respecting physical distancing guidelines. Try to cut down your visits to only essential deliveries.

Are you still delivering meals to retirement village residents?
Yes, our meal service will continue for these residents. These meals will be delivered to the villa or apartment but cannot be taken into the dining room.

I am interested in moving into an Enliven retirement village, can I take a look around?
Please call the sales agent or village manager. We have cancelled all open homes, however we are able to take you on a virtual tour of the village and the villa or apartment you are interested in. We can also send you an information pack that includes lots of photos and details.

I’m really keen to purchase a villa/apartment, but can I look around in person first?
Please call us to discuss this. We may be able to offer an in-person viewing with strict screening, hygiene, and physical distancing measures. Viewings are limited to one or two people from within the same bubble and you will only be able to enter the villa/apartment that you are intending to purchase.

I’m ready to purchase an Enliven villa, will I be able to move in during alert level 3?
Please talk to use about this. We may be able to assist however there will be strict screening, hygiene and physical distancing measures in place. All new residents must have a 14-day self-isolation period to make sure they’re in good health.

 

OTHER SERVICES

When are your Enliven day programmes and tai chi classes starting again?
These services are postponed until further notice.

Is Enliven still able to do continence product assessments and product deliveries?
Yes, assessments are conducted over the phone and products are sent via contactless delivery.

FAMILY WORKS

How are the Family Works sites conducting their sessions?
Family Works sites are operating at core staffing levels and conducting sessions over the phone or video-calling (like Skype or Zoom) where possible.

I want to come to the Family Works centre for my session, can I do this?
Core staff will be on-site. We will call you to make an arrangement for how to proceed with your session. This may mean that you can come into the centre, however there will be restrictions. Please call us to discuss.

I have family mediation scheduled, will this continue?
Our Family Dispute Resolution services are continuing, albeit differently. We already do a lot of mediation over video-calling so in many ways it will be business as usual for us. If your mediation is booked, we will be in touch with you to discuss how this can progress.

Can I still register for Family Dispute Resolution?
Yes. We already do online and phone registrations so in many ways it will be business as usual for us. Visit www.resolutionservices.org.nz or call us on 0800 737 6583 to register.

I have shared custody of my child, what should I do during the Alert Level 3 period?

Parents with shared custody arrangements may travel between households during Alert Level 3 provided you are in the same community. You or another adult in the family must travel with the child when moving between the two homes.

You must not travel between the two households if the child or anyone else in the household is sick or has been overseas in the last 14 days.

Where there is a shared custody arrangement and you live in different towns the Family Court has advised that travel between the two homes should not occur as it’s too risky for the child and others in the whānau. It’s a difficult time for everyone, especially when families are separated but we all need to make sure we are doing what’s right for the global community, in particular our children.

For more information read the Statement from the Principle Family Court Judge on the NZ Bar website.

If you are having trouble agreeing on the care arrangements of your child during this time, our mediation services may be able to help. Call us to discuss.

What can I do for my children?
It can be hard to know how to talk to children about what’s going on with COVID-19. Here are some resources that are written specifically with children and young people in mind about how to cope and how to help in the coming days.

 

PSC CENTRAL OFFICE

Are your head office staff working?
Our Central Office site is essentially closed and staff have been redeployed to help at rest homes and villages as required. Some staff will also be working from home.

Previous Updates

26 March 2020

At 11.59pm Yesterday (Wednesday 25 March 2020) New Zealand entered COVID-19 response Level 4.

The majority of PSC’s Family Works and Enliven services are classified as essential services and remain operational, albeit with restrictions.

Enliven’s day programmes and tai chi classes are postponed. Our rest homes and retirement villages are essential services are will remain operational. However we can not accept visitors. At this stage Enliven will continue to accept new admissions and emergency respite.

Family Works’ family dispute resolution, family violence safety, counselling and social work services also continue to operate with some limitations. Group programmes and parenting programmes have been postponed.

Our Central Office staff, who provide business support services to our site, will be working remotely either from home or our rest homes. The office will be closed, however a small group of core staff will remain.

We are all facing difficult and unprecedented times. PSC’s Enliven and Family Works services are working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand. We thank you for your understanding and cooperation during this time.


24 March 2020

From 11.59pm on Wednesday 25 March 2020 New Zealand will be into COVID-19 response Level 4. PSC’s Family Works and Enliven services are classified as essential services and will remain operational.

Enliven’s day programmes and tai chi classes are closed. Our rest homes and retirement villages are essential services are will remain operational. However we can not accept visitors. At this stage Enliven will continue to accept new admissions and emergency respite. Enliven day programmes and tai chi classes have been postponed.

Family Works is working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand.

The Government has deemed Family Dispute Resolution to be a non-essential service during the period of the New Zealand lockdown. Therefore, we are working remotely from 11.59pm on Wednesday 25 of March 2020.

You can still start the registration process by downloading and completing the online registration form here and we will get back to you. We are also able to complete a limited number of registrations over the phone, but please be aware we may need to call you back at another time. To request a call back please leave a message or email fwrs@psc.org.nz

Our Central Office staff, who provide business support services to our site, will be working remotely either from home or our rest homes. The office will be closed, however a small group of core staff will remain.

We are all facing difficult and unprecedented times. PSC’s Enliven and Family Works services are working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand. We thank you for your understanding and cooperation during this time.

We will continue to update this website as the situation develops. We recommend the official NZ COVID-19 website, www.covid19.govt.nz as the place to find useful information about COVID-19 coronavirus.


23 March 2020

We are all facing difficult and unprecedented times. PSC’s Enliven and Family Works services are working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand.

As per the Government’s direction, we will be running essential services only as New Zealand prepares for Covid-19 lockdown.

Enliven’s day programmes and tai chi classes are also closed.

Our rest homes and retirement villages are essential services are will remain operational. However we can not accept visitors.

Family Works parenting programmes are suspended until further notice. We will update this website with regards to other Family Works services tomorrow (Tuesday 24 March 2020).


21 March 2020

In view of the recent developments and the Prime Minister’s statement this afternoon, Enliven is introducing additional precautions to keep the residents of our rest homes and villages, and our staff safe.

As per the Ministry of Health’s guidelines we have introduced additional restrictions on visitors. Please be aware:

  • We are minimising large groups of visitors arriving at one time to our homes
  • Visitors to Enliven homes are now by appointment only – please call and speak to a staff member before visiting
  • Visits are confined to the resident’s room only – please remember to sanitise your hands on leaving the room
  • No children under 16 should visit except in extenuating circumstances – please call the Manager or Clinical Nurse Manager to talk about the situation before visiting with children
  • All visitors will continue to be asked to sign a Covid-19 declaration.

Day programmes: As per the Ministry of Health’s guidelines our day programmes are postponed and guests have been asked to remain at home until further information.

Retirement village sales enquiries: We have postponed all open days. Instead we ask that you call our village sales agent to arrange a private viewing. For villages in Wellington, Horowhenua and Manawatu call Allan on 04 439 4949. For Kowhainui Village and Abingdon Village in Whanganui call Trish on 06 349 1494.

Infection control: Our robust cleaning and infection control measures are continuing. We ask that anyone who visits our homes takes hygiene and hand washing seriously. Please sanitize your hands before coming in and on leaving.

 


17 March 2020

As of today (18 March 2020) no one in our Enliven homes or retirement villages, Family Works centres or PSC offices has COVID-19 Coronavirus.

A PSC Covid-19 response team has been established which meets daily to discuss developments and make the appropriate decisions. Staff and families with residents at our Enliven homes are receiving regular updates via email.

The precautionary measures include:

  • Anyone, including staff, who is required to self-isolate as per the Ministry of Health guidelines is doing so. This includes anyone who has returned from overseas within the last 14 days and those caring for dependents that are required to self-isolate.
  • We are asking that non-essential visits to our homes and villages are postponed.
  • Events that would have seen groups visit our sites have been postponed.
  • Any visitors to our sites are required to sign a COVID-19 declaration.
  • Extra cleaning procedures and promotion of good hygiene practices at all sites and robust infection control measures at all Enliven homes.
  • Our staff are limiting their visits between sites, and all non-essential visits have been postponed.
  • Where possible, any meetings with external parties are being conducted via phone or other means.

Visitors, please remember we are doing our best to protect some of the most vulnerable members of our community and those most vulnerable to COVID-19.

Please do not visit any of our sites if:

  • you think you have been exposed to the COVID-19 Coronavirus
  • you, or anyone in your family, has a fever or are unwell with cold and flu symptoms
  • you have travelled to, or transited through, any other countries with confirmed COVID-19 cases in the past 14 days
  • you have been in contact with family or friends who have travelled to or transited through, any other countries with confirmed COVID-19 cases in the past 14 days.