covid update

COVID-19 Coronavirus response


PSC’s Enliven and Family Works services are working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand. 

Since becoming aware of COVID-19 in January PSC, in particular Enliven homes and villages, has been taking precautions to plan, prepare and protect residents and clients.

At 11.59pm on Wednesday 25 March 2020 New Zealand entered COVID-19 response Level 4.

The majority of PSC’s Family Works and Enliven services are classified as essential services and remain operational, albeit with restrictions.

Enliven’s day programmes and tai chi classes are postponed. Our rest homes and retirement villages are essential services are will remain operational. However we can not accept visitors. At this stage Enliven will continue to accept new admissions and emergency respite.

Family Works’ family dispute resolution, family violence safety, counselling and social work services also continue to operate with some limitations. Group programmes and parenting programmes have been postponed at this stage.

Our Central Office staff, who provide business support services to our site, will be working remotely either from home or our rest homes. The office will be closed, however a small group of core staff will remain.

We are all facing difficult and unprecedented times. We thank you for your understanding and cooperation during this time.

We will continue to update this website as the situation develops. We recommend the official NZ COVID-19 website, www.covid19.govt.nz as the place to find useful information about COVID-19 coronavirus.

 

Frequently Asked Questions | Covid-19 Response:

 

Enliven

Are Enliven’s day programmes, tai chi and other day services running?
These services are postponed until further notice.

Are Enliven homes in lock down?
At 11.59pm on Wednesday 24 March 2020 New Zealand moved to Covid-19 Alert Level 4. As per Government guidelines our homes and villages will be closed to visitors while this alert level is in place. We can only accept visitors in extenuating circumstances such as when a resident is dying. If you have questions or concerns please call us to discuss. Please don’t turn up to our homes without calling first, we don’t want to upset you by turning you away.

Are we still accepting new residents at our homes and villages?
We will be accepting referrals from hospitals to free up acute services for those in need. New residents will have to meet the same criteria as anyone else coming into the home. That includes being free from flu symptoms and not having travelled overseas in the last 14 days or been in contact with anyone who has.

Can I visit my loved one in an Enliven home?
As per the Government’s guidance we are not able to accept visitors at this time. We will do our best to connect people to their loved ones via the phone or video calling.

Will I be able to visit someone who is in palliative care?
Probably – in extenuating circumstances we may be able to allow close family in. There will be some restrictions. Please speak to the manager or clinical nurse manager to arrange this. If your loved one’s health changes during this lock down period we will contact you.

Can I drop off a parcel for a rest home resident at the door?
Unfortunately not – as we run the risk of inadvertently spreading the virus. We’re also doing our bit to encourage people to stay home as much as possible. Instead we suggest you call the home to speak with your loved one. We can also arrange for you to video call them. Many families are emailing photos too. If there is something you think your loved one needs let us know and we will do our best to help.

I live at an Enliven retirement village, can I visit the rest home?
Unfortunately not. We can not have residents going between the home and village at this time. Please call staff at the home, they will put you in touch with your loved one by phone.

Can I visit the home and wave at my loved one through a window?
The expectation from Government is that while Alert Level 4 restrictions are in place, everyone stays home as much as possible. We urge you to do so.

If you are within walking distance of the home and village, you are welcome to stop by and wave as long as you can do so safely and without damaging gardens or touching the window (hygiene precaution).

However, ideally you would call your loved one instead. We also have tablets so you may be able to video call using an app like FaceTime or Skype. Please call the home to arrange this.

Will hairdressing, church services and classes within the homes continue?
All non-essential services have been suspended until further notice.

Can I take my loved one home to self-isolate with me?
You can – they will need to go home with you before 11.59pm on Wednesday 25 March 2020. However, we recommend that they stay with us. It is important to think about this carefully – you will need to be able to care for them for the minimum four-week isolation period.

My Dad is in a retirement villa, is he allowed out?
Village residents should remain in their villas/apartments for their own wellbeing. As per the Government’s recommendations all people aged 70 or older should self-isolate. We suggest family members check in regularly via the phone. Enliven staff are also checking in regularly via the phone.

Can I deliver shopping to my mum who is in an independent retirement apartment or villa?
If your mum relies on you for her groceries, please deliver them while respecting physical distancing guidelines. Try to cut down your visits to only essential deliveries.

Are you still delivering meals to retirement village residents?
Yes, our meal service will continue for these residents. These meals will be delivered to the villa or apartment but cannot be taken into the dining room.

My dad lives inn Enliven retirement village but I live in a different town. He has no one to deliver groceries to him, what should I do?
Don’t worry, we will continue to check in on all of our retirement village residents regularly. If you have a friend or family member that can deliver groceries that would be helpful. If not we will make sure he has essential supplies. He may also choose to have Enliven meals delivered. Please call us to discuss. 

Can we do van outings with physical distancing?
No, New Zealand is now in lock down. We must all stay home, except in exceptional circumstances.

Are you taking retirement village sales enquiries?
We have postponed all open days. Instead people are encouraged to call the village sales agents who will take down details and get back to them.

Family Works

How are the Family Works sites conducting their sessions?
Family Works centres are operating at core staffing levels and conducting sessions over the phone or video-calling where possible.

I want to come to the Family Works centre for my session, can I do this?
Core staff will be on-site during the lock down period. We will call you to make an arrangement for how to proceed with your session. This may mean that you can come into the centre, however there will be restrictions. Please call us to discuss.

I have family mediation scheduled, will this continue?
Our Family Dispute Resolution services are continuing, albeit differently. We already do a lot of mediation over video-calling so in many ways it will be business as usual for us. If your mediation is booked, we will be in touch with you to discuss how this can progress.

Can I still register for Family Dispute Resolution?
Yes. We already do online and phone registrations so in many ways it will be business as usual for us. Visit www.resolutionservices.org.nz or call us on 0800 737 6583 to register.

I have shared custody of my child, what should I do during the lockdown period?

Parents with shared custody arrangements may travel between households during the lockdown provided you are in the same community. You or another adult in the family must travel with the child when moving between the two homes.

You must not travel between the two households if the child or anyone else in the household is sick or has been overseas in the last 14 days.

Where there is a shared custody arrangement and you live in different towns the Family Court has advised that travel between the two homes should not occur as it’s too risky for the child and others in the whānau. It’s a difficult time for everyone, especially when families are separated but we all need to make sure we are doing what’s right for the global community, in particular our children.

For more information read the Statement from the Principle Family Court Judge on the NZ Bar website.

If you are having trouble agreeing on the care arrangements of your child during this time, our mediation services may be able to help. Call us to discuss.

What can I do for my children?
It can be hard to know how to talk to children about what’s going on with COVID-19. Here are some resources that are written specifically with children and young people in mind about how to cope and how to help in the coming days.

 

Central Office

Are your head office staff working?
Our Central Office site is essentially closed and staff have been redeployed to help at rest homes and villages as required. Some staff will also be working from home.

Previous Updates

26 March 2020

At 11.59pm Yesterday (Wednesday 25 March 2020) New Zealand entered COVID-19 response Level 4.

The majority of PSC’s Family Works and Enliven services are classified as essential services and remain operational, albeit with restrictions.

Enliven’s day programmes and tai chi classes are postponed. Our rest homes and retirement villages are essential services are will remain operational. However we can not accept visitors. At this stage Enliven will continue to accept new admissions and emergency respite.

Family Works’ family dispute resolution, family violence safety, counselling and social work services also continue to operate with some limitations. Group programmes and parenting programmes have been postponed.

Our Central Office staff, who provide business support services to our site, will be working remotely either from home or our rest homes. The office will be closed, however a small group of core staff will remain.

We are all facing difficult and unprecedented times. PSC’s Enliven and Family Works services are working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand. We thank you for your understanding and cooperation during this time.


24 March 2020

From 11.59pm on Wednesday 25 March 2020 New Zealand will be into COVID-19 response Level 4. PSC’s Family Works and Enliven services are classified as essential services and will remain operational.

Enliven’s day programmes and tai chi classes are closed. Our rest homes and retirement villages are essential services are will remain operational. However we can not accept visitors. At this stage Enliven will continue to accept new admissions and emergency respite. Enliven day programmes and tai chi classes have been postponed.

Family Works is working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand.

The Government has deemed Family Dispute Resolution to be a non-essential service during the period of the New Zealand lockdown. Therefore, we are working remotely from 11.59pm on Wednesday 25 of March 2020.

You can still start the registration process by downloading and completing the online registration form here and we will get back to you. We are also able to complete a limited number of registrations over the phone, but please be aware we may need to call you back at another time. To request a call back please leave a message or email fwrs@psc.org.nz

Our Central Office staff, who provide business support services to our site, will be working remotely either from home or our rest homes. The office will be closed, however a small group of core staff will remain.

We are all facing difficult and unprecedented times. PSC’s Enliven and Family Works services are working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand. We thank you for your understanding and cooperation during this time.

We will continue to update this website as the situation develops. We recommend the official NZ COVID-19 website, www.covid19.govt.nz as the place to find useful information about COVID-19 coronavirus.


23 March 2020

We are all facing difficult and unprecedented times. PSC’s Enliven and Family Works services are working hard to ensure its vulnerable residents and clients are not affected by the spread of COVID-19 coronavirus in New Zealand.

As per the Government’s direction, we will be running essential services only as New Zealand prepares for Covid-19 lockdown.

Enliven’s day programmes and tai chi classes are also closed.

Our rest homes and retirement villages are essential services are will remain operational. However we can not accept visitors.

Family Works parenting programmes are suspended until further notice. We will update this website with regards to other Family Works services tomorrow (Tuesday 24 March 2020).


21 March 2020

In view of the recent developments and the Prime Minister’s statement this afternoon, Enliven is introducing additional precautions to keep the residents of our rest homes and villages, and our staff safe.

As per the Ministry of Health’s guidelines we have introduced additional restrictions on visitors. Please be aware:

  • We are minimising large groups of visitors arriving at one time to our homes
  • Visitors to Enliven homes are now by appointment only – please call and speak to a staff member before visiting
  • Visits are confined to the resident’s room only – please remember to sanitise your hands on leaving the room
  • No children under 16 should visit except in extenuating circumstances – please call the Manager or Clinical Nurse Manager to talk about the situation before visiting with children
  • All visitors will continue to be asked to sign a Covid-19 declaration.

Day programmes: As per the Ministry of Health’s guidelines our day programmes are postponed and guests have been asked to remain at home until further information.

Retirement village sales enquiries: We have postponed all open days. Instead we ask that you call our village sales agent to arrange a private viewing. For villages in Wellington, Horowhenua and Manawatu call Allan on 04 439 4949. For Kowhainui Village and Abingdon Village in Whanganui call Trish on 06 349 1494.

Infection control: Our robust cleaning and infection control measures are continuing. We ask that anyone who visits our homes takes hygiene and hand washing seriously. Please sanitize your hands before coming in and on leaving.

 


17 March 2020

As of today (18 March 2020) no one in our Enliven homes or retirement villages, Family Works centres or PSC offices has COVID-19 Coronavirus.

A PSC Covid-19 response team has been established which meets daily to discuss developments and make the appropriate decisions. Staff and families with residents at our Enliven homes are receiving regular updates via email.

The precautionary measures include:

  • Anyone, including staff, who is required to self-isolate as per the Ministry of Health guidelines is doing so. This includes anyone who has returned from overseas within the last 14 days and those caring for dependents that are required to self-isolate.
  • We are asking that non-essential visits to our homes and villages are postponed.
  • Events that would have seen groups visit our sites have been postponed.
  • Any visitors to our sites are required to sign a COVID-19 declaration.
  • Extra cleaning procedures and promotion of good hygiene practices at all sites and robust infection control measures at all Enliven homes.
  • Our staff are limiting their visits between sites, and all non-essential visits have been postponed.
  • Where possible, any meetings with external parties are being conducted via phone or other means.

Visitors, please remember we are doing our best to protect some of the most vulnerable members of our community and those most vulnerable to COVID-19.

Please do not visit any of our sites if:

  • you think you have been exposed to the COVID-19 Coronavirus
  • you, or anyone in your family, has a fever or are unwell with cold and flu symptoms
  • you have travelled to, or transited through, any other countries with confirmed COVID-19 cases in the past 14 days
  • you have been in contact with family or friends who have travelled to or transited through, any other countries with confirmed COVID-19 cases in the past 14 days.