FAQs | Covid-19 Response: level 3
Are Enliven homes and villages in lock down?
As of midnight Wednesday 25 March 2020 our homes and villages went into lock down, as per guidance from the Government. We can not take visitors, unless there are extenuating circumstances such as when a person is dying. The restrictions introduced for level 4 remain in place during alert level 3.
Can we visit our family member in an Enliven home under Level 3?
We understand it’s difficult, but as per the Ministry of Health’s guidelines our Enliven homes and villages remain closed to visitors. Please contact the manager of the home your loved one lives at if you wish to contact them via phone or over video chat.
What checks and routines are in place to make sure staff don’t bring Covid-19 into the rest homes?
Staff are acutely aware of the risks and are doing all they can to keep residents safe. Staff remain within their bubble when they’re not at work and have been asked to keep their bubbles as small as possible. If they think they have any symptoms, they stay home and contact their GP or Healthline. A test is carried out if necessary. They remain at home until the test results have returned and they are symptom-free for 48 hours.
With people moving around more under Level 3, what extra precautions are you taking to keep our family members safe?
Our homes are operating very much the same as they were under Level 4. Our staff have been encouraged to keep their bubble size the same under Level 3 if they can.
Are staff temperature checked before they come into work?
No, staff are aware of the symptoms and communicate any concerns immediately to their team leader to action.
Do you have enough PPE if there is an outbreak at one of your homes?
Each home has enough PPE in case of an outbreak. There are back-up stocks that can be accessed if needed.
Are we still accepting new residents?
We are accepting referrals from hospitals to free up acute services for those in need. New residents will have to meet the same criteria as anyone else coming into the home and will be required to isolate within the home for 14 days after moving in.
Are new residents being tested for Covid-19 before being allowed to move in?
We are asking the relevant DHBs to test anyone who comes to us from a hospital. They must test negative before we will admit them. When they arrive to the home they will be required to isolate for 14 days.
Can I visit my loved one who is dying?
Probably – in extenuating circumstances we may be able to allow close family in. There will be some restrictions and we will allow one person to visit at a time for a specified period. Please speak to the manager or clinical nurse manager to arrange this. If your loved one’s health changes during this period we will contact you.
Will hairdressing, church services and classes within the homes continue?
These services have been suspended until further notice. Some homes are able to offer virtual services and classes.
Under level 3 can you do van outings with physical distancing?
No, we are all doing our best to keep residents safe therefore movements must be restricted.
Can I drop off a care parcel for my loved one?
Unfortunately not, as we run the risk of inadvertently spreading the virus. We’re also doing our bit to encourage people to stay home as much as possible. Instead we suggest you call the home to speak with your loved one. We can also arrange for you to video call them. If there is something special you would like to get for your loved one please contact us and we
will do our best to order it for you.
Can I visit the home and wave at my loved one through a window?
The expectation from Government is that while Alert Level 3 restrictions are in place, everyone stays home as much as possible. We urge you to do so. You should call your loved one instead. We also have tablets so you may be able to video
call using an app like Zoom, Hangouts or Skype. Please call the home to arrange this.
ELIVEN RETIREMENT VILLAGES
Can we visit our family member in an Enliven retirement village under Level 3?
As per the Ministry of Health’s guidelines our Enliven homes and villages remain closed to visitors. Please contact the manager of the home your loved one lives at if you wish to contact them via phone or over video chat. If you have already been dropping groceries to your loved one in a retirement village, please continue to do so, while maintaining a physical
distance of at least 2 metres.
I’m an Enliven retirement village resident, can I expand my bubble?
We would encourage you to keep your bubble small in order to keep yourself safe. If you live alone you may be able to expand your bubble to include another village resident – we urge you to speak with the village coordinator or manager before expanding your bubble.
I’m an Enliven village resident, can I leave the village during level 3?
We encourage you to stay home during level 3. The Government continues to stress that people over 70 are most at risk. You should not go shopping and should continue as you were in level 4. The exception is to leave the village for essential medical appointments. If you do this please make sure you follow strict hygiene precautions, including washing and
changing your clothes when you get home.
I’m an Enliven village resident, can I have visitors in level 3?
The visiting restrictions put in place in level 4, remain the same in level 3. You should not have visitors, however a family member or friend is welcome to drop in essential supplies provided you keep a two metre distance and they don’t come into your villa or apartment.
I’m a village resident, if I need a tradesperson to fix something, can they enter my villa?
Approved tradespeople, maintenance staff and gardeners are allowed into the village but they must follow strict health and safety precautions. If you have any work that needs doing please call the village coordinator or manager.
My loved one is in a retirement villa, are they allowed out?
Villa residents should remain in their villas/apartments for their own wellbeing. As per the Government’s recommendations all people aged 70 or older should self-isolate. We suggest family members check in regularly via the phone.
Can I deliver shopping to my mum who is in an independent retirement apartment or villa?
If your mum relies on you for her groceries, please deliver them while respecting physical distancing guidelines. Try to cut down your visits to only essential deliveries.
Are you still delivering meals to retirement village residents?
Yes, our meal service will continue for these residents. These meals will be delivered to the villa or apartment but cannot be taken into the dining room.
I am interested in moving into an Enliven retirement village, can I take a look around?
Please call the sales agent or village manager. We have cancelled all open homes, however we are able to take you on a virtual tour of the village and the villa or apartment you are interested in. We can also send you an information pack that includes lots of photos and details.
I’m really keen to purchase a villa/apartment, but can I look around in person first?
Please call us to discuss this. We may be able to offer an in-person viewing with strict screening, hygiene, and physical distancing measures. Viewings are limited to one or two people from within the same bubble and you will only be able to enter the villa/apartment that you are intending to purchase.
I’m ready to purchase an Enliven villa, will I be able to move in during alert level 3?
Please talk to use about this. We may be able to assist however there will be strict screening, hygiene and physical distancing measures in place. All new residents must have a 14-day self-isolation period to make sure they’re in good health.
When are your Enliven day programmes and tai chi classes starting again?
These services are postponed until further notice.
Is Enliven still able to do continence product assessments and product deliveries?
Yes, assessments are conducted over the phone and products are sent via contactless delivery.
How are the Family Works sites conducting their sessions?
Family Works sites are operating at core staffing levels and conducting sessions over the phone or video-calling (like Skype or Zoom) where possible.
I want to come to the Family Works centre for my session, can I do this?
Core staff will be on-site. We will call you to make an arrangement for how to proceed with your session. This may mean that you can come into the centre, however there will be restrictions. Please call us to discuss.
I have family mediation scheduled, will this continue?
Our Family Dispute Resolution services are continuing, albeit differently. We already do a lot of mediation over video-calling so in many ways it will be business as usual for us. If your mediation is booked, we will be in touch with you to discuss how this can progress.
Can I still register for Family Dispute Resolution?
Yes. We already do online and phone registrations so in many ways it will be business as usual for us. Visit www.resolutionservices.org.nz or call us on 0800 737 6583 to register.
I have shared custody of my child, what should I do during the Alert Level 3 period?
Parents with shared custody arrangements may travel between households during Alert Level 3 provided you are in the same community. You or another adult in the family must travel with the child when moving between the two homes.
You must not travel between the two households if the child or anyone else in the household is sick or has been overseas in the last 14 days.
Where there is a shared custody arrangement and you live in different towns the Family Court has advised that travel between the two homes should not occur as it’s too risky for the child and others in the whānau. It’s a difficult time for everyone, especially when families are separated but we all need to make sure we are doing what’s right for the global community, in particular our children.
For more information read the Statement from the Principle Family Court Judge on the NZ Bar website.
If you are having trouble agreeing on the care arrangements of your child during this time, our mediation services may be able to help. Call us to discuss.
What can I do for my children?
It can be hard to know how to talk to children about what’s going on with COVID-19. Here are some resources that are written specifically with children and young people in mind about how to cope and how to help in the coming days.
PSC CENTRAL OFFICE
Are your head office staff working?
Our Central Office site is essentially closed and staff have been redeployed to help at rest homes and villages as required. Some staff will also be working from home.